Responsible Gaming
at 35pd —
Play Smart, Stay Safe
35pd believes that gaming should always be a source of entertainment — never a cause of harm. Our responsible gaming framework gives every player in Bangladesh the tools, information, and support needed to stay in control at all times.
Six Pillars of Responsible Gaming at 35pd
Responsible gaming is not an afterthought at 35pd — it is woven into the foundation of everything we build. Here are the six core principles that guide how we protect our players.
Every player on 35pd must be at least 21 years of age. We enforce this through mandatory age declaration at registration and documentary KYC checks. Any account found to belong to a person under 21 is immediately suspended, and funds are returned. Protecting minors from gambling is our highest priority.
35pd allows you to set daily, weekly, or monthly deposit limits in Bangladeshi Taka (BDT) on your account. Once a limit is active, it cannot be increased instantly — any upward revision requires a mandatory 48-hour cooling period. Reductions, however, take effect immediately. This asymmetry is intentional and designed to protect you.
Need a break? 35pd's time-out feature lets you temporarily suspend your account for a set period — from 24 hours up to six weeks — without permanently closing it. Session time reminders can also be activated from your account settings, alerting you when you have been playing continuously for a defined period.
If you feel that your gambling is becoming difficult to control, 35pd's self-exclusion tool allows you to close your account for a minimum of six months or permanently. Once self-exclusion is activated, you will not be able to log in, deposit, or receive any promotional communications from 35pd for the full duration of the exclusion period.
35pd monitors account activity for patterns that may indicate problem gambling behaviour — such as rapidly escalating bet sizes, unusually long session durations, or repeated failed attempts to withdraw funds. Where such patterns are detected, our responsible gaming team may reach out proactively to check in and offer support tools.
Our support team is trained to handle responsible gaming conversations with sensitivity and without judgment. Whether you want to set a limit, request a time-out, or simply talk through concerns about your gambling habits, you can reach us at [email protected]. All responsible gaming requests are treated with strict confidentiality.
Tools You Can Activate Right Now
All responsible gaming tools on 35pd are available directly through your account settings or by contacting our support team. There are no fees, no delays on reductions, and no questions asked.
Cap how much you can add to your 35pd account in a given timeframe. Set limits in BDT across three periods to stay within your personal budget.
Take a planned break from the platform without permanently closing your account. Your balance is preserved and the account reopens automatically when the period ends.
Close your account for an extended period or permanently. During exclusion, all login access, deposits, and marketing are blocked. Reopening requires a formal review.
Remove yourself from all promotional communications — including bonus offers, seasonal promotions, and new game announcements — at any time with immediate effect.
To activate any of the above tools, log in to your 35pd account and navigate to Account Settings > Responsible Gaming, or contact our support team directly at [email protected]. Limit reductions and time-outs take effect immediately. Self-exclusion requests are processed within one Bangladesh Standard Time (BST) business hour.
Warning Signs of Problem Gambling
Problem gambling can affect anyone. Recognising the early warning signs — in yourself or someone you know — is the first step toward getting help. If any of the following sound familiar, please reach out.
Spending more money on gambling than you originally planned or can comfortably afford.
Chasing losses — continuing to bet in an attempt to recover money you have already lost.
Feeling restless, irritable, or anxious when you try to reduce or stop gambling.
Gambling to escape stress, anxiety, depression, or other emotional difficulties.
Lying to family members, friends, or colleagues about the extent of your gambling activity.
Neglecting work, studies, family responsibilities, or personal health because of gambling.
Borrowing money, selling possessions, or taking loans specifically to fund gambling.
Repeatedly trying to cut down or stop gambling but finding yourself unable to do so.
Feeling a persistent preoccupation with gambling — constantly thinking about past bets or planning the next session.
Experiencing financial hardship, relationship problems, or declining mental health as a result of gambling.
You are not alone. If you recognise one or more of these signs in your own behaviour, please do not wait. Contact the 35pd support team at [email protected] to activate a time-out or self-exclusion, or speak to a trusted person in your life. Taking that first step is an act of strength, not weakness.
Ask Yourself These Questions
This brief self-assessment is not a clinical tool, but it can help you reflect honestly on your relationship with gambling. If you answer "yes" to two or more of these questions, we strongly encourage you to take advantage of 35pd's responsible gaming tools or seek external support.
Remember: gambling is designed to be entertaining. If it ever stops feeling that way — if it feels like a necessity rather than a choice — that is a signal worth taking seriously.
Have you ever gambled with money that was intended for essential expenses such as rent, food, utilities, or family needs?
Do you find yourself gambling for longer periods than you originally intended when you started a session?
Have you ever felt the urge to bet more after a loss in order to win back the money you lost?
Has gambling ever negatively affected your relationships with family members, friends, or colleagues?
Have you ever felt secretive about your gambling activity or tried to hide it from people close to you?
Do you sometimes feel that gambling is the primary way you deal with negative emotions such as stress, sadness, or boredom?
Have you ever considered or attempted to borrow money specifically to continue gambling after losing?
We Are Here to Support You
Whether you want to set a limit, pause your account, or simply talk to someone, 35pd's support team is available and ready to help — with no judgment and full confidentiality.
Contact Responsible Gaming Support
Send us an email with the subject line "Responsible Gaming Request" and include your registered username. Our team will respond within one Bangladesh Standard Time (BST) business day and will process any limit or exclusion request the same day it is received.
This email address is for plain text display only. Please type the address into your email client to reach us. All responsible gaming correspondence is treated with strict confidentiality.
Frequently Asked Questions
Have questions about how responsible gaming tools work on the 35pd platform? Our FAQ page covers common queries about deposit limits, self-exclusion timelines, account verification, and more — all answered clearly in English.
View FAQ PageImportant Reminder: 35pd does not provide professional counselling or clinical gambling addiction treatment. If you believe you have a serious gambling problem, we strongly encourage you to seek support from a qualified mental health professional or addiction counsellor in addition to using our platform tools. Your wellbeing matters more to us than your continued play.
35pd offers cricket betting, casino games, slots, Triple, Color Prediction, and more — all designed to be enjoyed as entertainment. Set your limits, know your budget, and play responsibly.